1. Introduction
At Charlotte Journeys, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you agree to the terms of this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and shipping information when you place an order or sign up for our newsletter.
- Payment Information: We collect payment details only for the purpose of processing your transactions. Note: we only offer cash on delivery.
- Usage Data: We collect information about how you interact with our website, such as IP addresses, browser types, pages visited, and the time spent on our site.
3. How We Use Your Information
We use your information for the following purposes:
- Order Processing: To process and deliver your orders efficiently.
- Customer Support: To assist with any inquiries, issues, or concerns related to your purchases.
- Marketing Communications: To send promotional emails or newsletters regarding new products, services, or special offers.
- Website Improvement: To enhance the functionality and user experience of our website.
4. Opt-Out Instructions
You have the option to opt-out of receiving promotional emails or newsletters at any time. To do so:
- Unsubscribe: Click the unsubscribe link at the bottom of any marketing email you receive.
- Email Request: You can also contact us directly at [email protected] to request removal from our email list.
- Browser Settings: If you wish to manage or block cookies, you can do so through your browser settings. Please note that blocking cookies may affect your experience on our site.
5. Data Protection
We take reasonable precautions to protect your personal information. We implement security measures to ensure that your data is secure and protected against unauthorized access, alteration, or disclosure. However, please note that no method of internet transmission is entirely secure.
6. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or would like to opt-out of any communications, please contact us at [email protected].