Return & Refunds Policy

1. Introduction

At Charlotte Journeys, we want you to be fully satisfied with your purchase. If you’re not completely happy, our Return & Refund Policy is here to help you with returns and exchanges. Please read the following guidelines carefully.

2. Return Eligibility

• Returns are accepted within 7 days from the date of delivery.
• To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

3. Return Process

To initiate a return:

1. Contact us via email or phone with your order details.
2. Once your return is approved, you will be provided with instructions on how to return the item.
3. Please ensure the product is securely packaged to avoid damage during return shipping.

4. Refund Process

• Refunds are processed once the returned product is received and inspected.
• If your return is approved, a refund will be issued via cash.
• Please note that refunds are issued for the cost of the product only; any shipping fees paid during the original purchase are non-refundable.

5. Changes to the Return & Refund Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

6. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at [email protected].